Employee experience and customer experience. Both have changed dramatically over the past year and will continue to evolve at a rapid pace.

Enter CCaaS – a cloud communications deployment model from one of our many UC & Collaboration providers 8×8, that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS).

8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

What does this mean for you and your customers

According to Metrigy Research, companies that utilise integrated unified communications (UC) and contact centre (CC) solutions from a single vendor reported close to 86.5% revenue increase, a 14% cost decrease, a 46.5% customer ratings improvement, and a 37% agent efficiency improvement.

Find out more about the value of XCaaS:

•             Meet XCaaS. Video.
•             What is XCaaS. Blog post.
•             XCaaS helps organisations meet new work requirements. Press release.

This is the future of communications and we are excited to go on this journey with you!

Want to know more? Please get in touch here